bdqk Privacy Policy

Introduction and Scope

bdqk ("the Platform", "we", "us", "our") is committed to respecting the privacy of every individual who interacts with our platform. This Privacy Policy ("Policy") describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data submitted to or collected by bdqk via the website at https://bdqk.net and all associated services including the casino game lobby, sportsbook, account management portal, and customer support channels.

This Policy is intended to be read alongside the bdqk Terms and Conditions, which govern your broader use of the platform. Where this Policy and the Terms and Conditions overlap on the subject of data handling, this Privacy Policy shall take precedence on privacy-specific matters.

bdqk's primary user base is located in Bangladesh. Players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and other regions of Bangladesh are subject to this Policy in its entirety. If you access bdqk from outside Bangladesh, you do so at your own discretion and remain responsible for compliance with local laws regarding the use of online gaming platforms.

This Policy was last revised on 1 January 2026. We encourage you to review it periodically, as it may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. Continued use of the bdqk platform after a revised Policy is published constitutes your acceptance of the updated terms.

Data We Collect

bdqk collects personal data through several channels: directly from you when you register or interact with the platform, automatically when you browse or play, and from third-party identity verification and payment service providers. The categories of data we collect are outlined below.

Registration and Account Data

When you create a bdqk account, we collect the following information:

• Full legal name — as it appears on your government-issued identity document
• Date of birth — to verify you meet the 18+ age requirement
• Email address — used for account communications, verification, and recovery
• Mobile phone number — registered in Bangladesh, used for two-factor authentication and account alerts
• Residential address — district, city, and Bangladesh postal code
• Username and encrypted password — passwords are stored as one-way hashed values and are never readable by bdqk staff

Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, we may collect:

• Copies of government-issued identity documents — National Identity Card (NID), passport, or driving licence
• Proof of address documents — utility bills, bank statements, or official correspondence dated within the last three months
• Proof of payment method ownership — confirmation that the bKash, Nagad, Rocket, or Upay account used for deposits belongs to the registered player
• Selfie or facial image, where required as part of enhanced identity verification

Financial and Transaction Data

• Deposit amounts, dates, and payment method references
• Withdrawal requests, amounts, and destination payment account identifiers
• Transaction history and gaming wallet balance records
• Bonus activation and wagering records

bdqk does not store full card numbers, CVV codes, or mobile banking PINs. Payment processing is handled via encrypted channels and bdqk retains only the minimum transaction reference data necessary for accounting, dispute resolution, and regulatory compliance.

Usage and Behavioural Data

When you use the bdqk platform — whether browsing the game lobby, placing bets, or interacting with support — we automatically collect:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser type and version
• Pages viewed, game sessions initiated, bet history, and session duration
• Clickstream data and navigation patterns within the platform
• Login timestamps and session activity logs

Communications Data

When you contact bdqk support via live chat or email, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution or outcome. This data is used for quality assurance, dispute resolution, and ongoing account management.

How We Use Your Data

bdqk uses the personal data we collect for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The primary purposes for which we process your personal data are:

Account Creation and Management

Your registration data is used to create and maintain your bdqk account, verify your identity, authenticate your logins, enable password recovery, and communicate with you about account-related matters such as deposit confirmations, withdrawal status updates, bonus activations, and security alerts.

Age and Identity Verification

bdqk is strictly an 18+ platform. We use date of birth data and KYC documents to verify that all registered players are adults aged 18 or above. This is both a legal obligation and a core responsible gaming commitment. 18+ Age verification checks may be performed at registration, prior to first withdrawal, or at any point during an active account's lifetime.

Processing Deposits and Withdrawals

Financial data is used to process your deposit and withdrawal transactions via your chosen payment method — bKash, Nagad, Rocket, Upay, Visa, Mastercard, or direct bank transfer. Transaction records are retained for accounting accuracy, dispute resolution, and anti-fraud monitoring.

Fraud Prevention and Platform Security

Usage and behavioural data, IP addresses, and device fingerprints are analysed by our security systems to detect and prevent fraudulent activity, including duplicate account creation, unauthorised access attempts, payment fraud, money laundering, and bonus abuse. Automated risk scoring may flag accounts for manual review where unusual patterns are detected.

Platform Improvement and Analytics

Aggregated and anonymised usage data helps us understand how players interact with the bdqk platform — which games are most popular, where navigation bottlenecks occur, and how platform performance can be improved. This analysis does not identify you as an individual; it informs product and UX decisions at an aggregate level.

Personalisation and Promotions

Where you have not opted out, bdqk may use your gaming preferences and activity history to personalise your game lobby, recommend games you are likely to enjoy, and tailor promotional offers — including bonuses tied to BPL cricket season, IPL, Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh — to your interests and deposit history. You may opt out of personalised marketing at any time via your account settings or by contacting support.

Responsible Gaming Monitoring

bdqk's responsible gaming systems use session duration data, deposit frequency, and betting pattern analysis to identify players who may be showing signs of problem gambling behaviour. Where concerning patterns are detected, our team may proactively reach out with responsible gaming resources. Full details are available on our Responsible Gaming page.

Legal and Regulatory Compliance

Certain personal data must be retained to comply with anti-money laundering (AML) obligations, fraud reporting requirements, and any other applicable legal or regulatory duties. Where bdqk is required by law or a legitimate legal process to disclose personal data to an authority, we will do so and will notify you where legally permitted.

Data Sharing and Disclosure

bdqk does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only in the limited and specific circumstances described below.

Payment Service Providers

To process your deposits and withdrawals, bdqk shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank. These providers receive only what is technically necessary to execute the transaction and are contractually prohibited from using your data for their own marketing purposes.

Identity Verification Partners

bdqk works with third-party KYC and identity verification service providers to validate government-issued documents and perform age verification checks. These partners operate under strict data processing agreements and are required to handle your documents in accordance with applicable data protection standards. KYC documents are not retained by these partners beyond the period required to complete verification.

Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive limited technical data — such as a pseudonymous player identifier, session token, and wager amounts — in order to deliver their game content within the bdqk platform. These providers do not receive your full name, email address, or payment details.

Fraud Prevention and Security Services

bdqk may share device fingerprint data, IP addresses, and behavioural signals with specialised fraud detection and cybersecurity partners. These partners assist in identifying suspicious account activity, preventing bonus abuse, and protecting the integrity of the platform. All such partners are bound by data processing agreements.

Legal Authorities

bdqk may disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh or other applicable jurisdictions where we are legally required to do so — for example, in response to a court order, search warrant, or regulatory investigation. We will only disclose the minimum data necessary to comply with the legal obligation.

Cookies and Tracking Technologies

bdqk uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the platform, remember your preferences, maintain your login session, and analyse usage patterns. We do not use third-party advertising cookies or deploy cross-site tracking pixels.

Types of Cookies We Use

Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your bdqk account or accessing core platform functionality. Disabling functional cookies may cause some of your preferences to reset between sessions. Analytics cookies may be disabled without affecting your ability to use the platform.

For guidance on managing cookies in your specific browser, refer to the browser's own help documentation. Common browsers used in Bangladesh — including Chrome on Android, Firefox, Samsung Internet, and Opera Mini — all provide cookie management options within their settings menus.

Data Retention

bdqk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following retention periods apply:

• Account registration data — retained for the lifetime of the account, plus a minimum of five years following account closure, in line with AML record-keeping requirements.
• KYC documents — retained for a minimum of five years from the date of verification, or longer where required by applicable law.
• Financial transaction records — retained for a minimum of five years from the date of the transaction for accounting and regulatory compliance purposes.
• Usage and behavioural data — retained for up to 24 months in identifiable form, after which it is anonymised and may be retained indefinitely in aggregated, non-identifiable form for analytics purposes.
• Support communications — retained for up to 36 months from the date of the last communication, or longer where the communication relates to an ongoing dispute or legal matter.
• Marketing consent records — retained for the duration of the marketing relationship plus three years, to demonstrate the lawful basis for any communications sent.

Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Players who request early deletion of their data under Section 7 below will have their request assessed against these retention obligations — where a legal obligation to retain specific data exists, we will inform you which data cannot be deleted and why.

Your Privacy Rights

bdqk respects your rights over the personal data we hold about you. The following rights are available to all registered bdqk players:

Right to Access

You may request a copy of the personal data bdqk holds about you at any time. We will provide this within 30 calendar days of receiving a verifiable request. The response will include the categories of data held, the purposes for which they are processed, and — where applicable — the third parties with whom your data has been shared.

Right to Correction

If any personal data bdqk holds about you is inaccurate or out of date, you have the right to request its correction. For most account data — such as your email address or phone number — you can update this directly in your account settings. For KYC-related data (such as your registered name or date of birth), a correction request must be submitted to support along with the relevant documentary evidence.

Right to Deletion

You may request that bdqk deletes the personal data we hold about you. Upon receiving a deletion request, we will assess it against our legal retention obligations. Data that must be retained for AML, fraud prevention, or regulatory compliance purposes cannot be deleted before the applicable retention period expires. All other data will be deleted or anonymised within 30 days of the verified request.

Right to Restrict Processing

Where you contest the accuracy of data we hold, or where you object to a particular use of your data while your objection is being assessed, you may request that we restrict processing of the relevant data to storage only. We will not use restricted data for any other purpose without your consent or a legitimate legal basis.

Right to Object to Marketing

You have an unconditional right to object to the use of your personal data for direct marketing purposes, including personalised bonus offers and promotional emails. To opt out of marketing communications, update your preferences in your bdqk account settings or contact our support team. Opt-out requests are processed within 5 business days.

How to Submit a Privacy Request

All privacy requests — access, correction, deletion, restriction, or marketing opt-out — should be directed to our support team. Contact us via live chat within your bdqk account or by emailing our support team at the address listed in the footer. To protect your privacy, we will verify your identity before processing any request relating to personal data. We aim to respond to all privacy requests within 30 calendar days.

Data Security Measures

bdqk implements a multi-layered security framework to protect personal and financial data from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or app and the bdqk platform
• Password hashing using a modern one-way cryptographic algorithm — your password is never stored in readable form
• Two-factor authentication (2FA) — available and encouraged for all player accounts, adding an additional layer of login security via SMS or authenticator app
• Access controls — staff access to personal data is restricted on a role-based, need-to-know basis. KYC documents are accessible only to the compliance and verification team
• Encryption at rest — sensitive data categories, including KYC documents and financial records, are encrypted in our storage infrastructure
• Intrusion detection and monitoring — bdqk's systems are monitored 24/7 Bangladesh Standard Time (BST, UTC+6) for anomalous access patterns, potential breaches, and DDoS activity
• Penetration testing — our platform undergoes periodic security assessments by independent cybersecurity professionals
• Secure data disposal — data that has reached the end of its retention period is deleted using secure erasure methods that prevent recovery

In the event of a data breach that poses a risk to your rights and interests, bdqk will notify affected players as soon as is practicable following the discovery of the breach, and will take immediate steps to contain and remediate the incident.

While bdqk applies industry-standard security practices, no digital platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA, and never share your credentials with anyone, including individuals claiming to represent bdqk. Our support team will never ask for your password.

Third-Party Services and Game Providers

The bdqk platform integrates content and services from a number of third-party technology and game providers. These integrations are governed by contractual data processing agreements that require third parties to handle any data they receive in a manner consistent with this Privacy Policy.

Game Content Providers

Game studios integrated with bdqk — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — operate game engines that are delivered via their own servers. When you launch a game, a pseudonymised session token is passed to the provider's game server to initialise your session. The provider does not receive your personal account details, payment information, or KYC documents. The provider receives only the data technically necessary to run the game session: a player ID, wager amount, and session parameters.

Analytics Services

bdqk uses internal analytics tooling to track aggregated platform usage metrics. Where third-party analytics libraries are used, they are configured to anonymise IP addresses and are prohibited from using the data for cross-site tracking or advertising profiling. No personally identifiable player data is shared with analytics services.

Payment Processors

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, the transaction is processed by the respective payment provider's own systems. bdqk passes the minimum necessary transaction data to facilitate the payment. The payment provider's own privacy policy governs their handling of your payment data; bdqk is not responsible for the data practices of external payment services.

External Links

The bdqk platform does not contain links to external third-party websites. In the event that any informational reference to an external resource is present on the platform, bdqk accepts no responsibility for the content or privacy practices of those external sites. You should review the privacy policy of any third-party service you choose to visit independently.

Updates to This Privacy Policy

bdqk reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, platform features, payment method integrations, or applicable legal requirements. The date at the top of this page always reflects the date of the most recent revision.

Where a material change is made to this Policy — defined as a change that meaningfully affects how your personal data is collected, used, shared, or retained — bdqk will notify registered players by email to the address on file, and will display a prominent notice on the platform for a minimum of seven calendar days before the change takes effect.

For minor, non-material changes — such as clarifications of existing language, corrections to typographical errors, or updates to contact information — we will update the Policy without issuing a direct notification. The updated version will always be accessible at https://bdqk.net/privacy-policy.

Your continued use of the bdqk platform following the effective date of any update to this Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease using the platform and may request account closure in accordance with the bdqk Terms and Conditions.

If you have questions about this Privacy Policy, how bdqk handles your personal data, or wish to exercise any of your privacy rights, please contact our support team. We are available 24 hours a day, 7 days a week, and respond to all privacy-related enquiries within 30 calendar days.